Thy Fairest Fido accessories are custom tailored and will ship within 10 business days of an order being processed. When your order is being shipped, you will receive a shipment confirmation email along with tracking information.
All orders are shipped via USPS and Fed Ex. The following shipping methods are in effect:
Free select ground shipping offer valid on all orders. Free ground shipping offered within the continental United States only. This offer excludes shipments to Alaska, Hawaii and Puerto Rico and other U.S. territories.
APO/FPO/DPO MILITARY ADDRESSES
All shipments to APO, FPO, and DPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.
MULTIPLE SHIPPING ADDRESSES
At this time, we can only ship to one address per order.
All shipping charges are non-refundable. NO EXCEPTIONS.
Any unworn merchandise you would like to return for a full refund must be sent back to Thy Fairest Fido, LLC within 10 business days of receipt of product. Items are eligible for exchange 30 days after receipt of product. You are responsible for the shipping charge to return a product. Shipping charges are non-refundable.
Please note that items personalized with a NAME are NOT eligible for return or exchange. Please note that items purchased to support Paws for Cause rescue programs are NOT eligible for return or exchange. All sales from TFF Paws For Cause items and items personalized with a NAME are considered final.
Purchases made using PayPal as a payment method are not eligible for exchange and can only be processed as a return.
Please allow up to 15 business days for your return or exchange to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after we receive your package. For questions concerning returns or exchanges, please contact Customer Service via email at firstname.lastname@example.org or by phone at 844-588-3436 between 8am-8pm, Monday-Friday and 8am-5pm Saturday EST.
Thy Fairest Fido
P.O. Box 323
Farmingdale, NJ 07727